This document sets out the privacy policy of FUNFIELDS THEMEPARK PTY LTD ABN 88 661 840 642 operating under the registered business name Funfields (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

1. The personal information we collect may include the following:
   (a) name;
   (b) mailing or street address;
   (c) email address;
   (d) social media information;
   (e) telephone number and other contact details;
   (f) age;
   (g) date of birth;
   (h) credit card or other payment information;
   (i) images and recordings of you;
   (j) information about your business or personal circumstances;
   (k) sensitive information (such as health information) as set out below;
   (l) information in connection with client surveys, questionnaires and promotions;
   (m) your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
   (n) information about third parties; and
   (o) any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

If we collect personal information from individuals under the age of 18, we will assess their capacity to consent on a case-by-case basis in accordance with the Australian Privacy Principles (APP) Guidelines.

As a general principle, an individual under the age of 18 may have the capacity to consent if they demonstrate sufficient maturity to understand the nature and consequences of what is being proposed.

Where it is determined that the individual does not have such capacity, we will seek verifiable consent from a parent or guardian.

If it is not practicable to assess capacity on a case-by-case basis, we will generally assume that individuals aged 15 and above have the capacity to provide consent, unless there are reasonable grounds to believe otherwise.

Parents or guardians may contact us at
(03) 9716 1078 or
email lovefun@funfields.com.au
to review, manage, request deletion of their child’s personal information.

We may collect personal information either directly from you, or from third parties, including where you:
(a) contact us through our website;
(b) receive goods or services from us;
(c) enter our theme park;
(d) purchase tickets or other services from us;
(e) submit any of our online sign up forms;
(f) communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;
(g) interact with our website, social applications, services, content and advertising; and
(h) invest in our business or enquire as to a potential purchase in our business.

Where possible, we collect your personal information directly from you. However, there may be occasions when we collect personal information (including sensitive information) about you from someone else. For example, from your school, teachers or others who purchase tickets or goods and services on your behalf.

How you provide information for someone else

If you are providing personal and/or sensitive information on behalf of someone else, you must have the consent of that person to provide their personal and/or sensitive information to us to be collected, used, and disclosed in accordance with this privacy policy.

If you are providing personal and/or sensitive information on behalf of someone under the age of 18 (Minor), you must be that Minor’s parent or legal guardian, or have legal authority to provide that information, and you must provide consent for the Minor’s personal and/or sensitive information to be collected, used and disclosed in accordance with this privacy policy.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage.

Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites.

If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

We may use Google Analytics to collect and process data, including when you use third party websites or apps.

To find out more see How Google uses data when you use our partners’ sites or apps.

Collection of sensitive information

We may collect sensitive information about you during the course of providing you our goods and services. We will only collect this sensitive information where you consent to such collection and either directly provide us with this information or it is provided by a referring health care provider.

Types of sensitive information we collect

The sensitive information we collect may include the following:
(a) health information, particularly concerning dietary requirements;
(b) any other sensitive information provided by you or a third party to us via our website or platforms, or otherwise provided by you or a third party to us.How we use your sensitive informationYour sensitive information will only be used for the purpose of:
(c) providing you with our goods and services;
(d) complying with our legal obligations, resolving disputes or enforcing our agreements with you;
(e) sending you messages, reminders, notices, updates, security alerts, and other information requested by you; or
(f) any other purpose which is permitted or required under applicable privacy laws.

How we disclose your sensitive information

Your sensitive information will only be disclosed to third parties for the purpose of:
(g) providing our goods and services to you; or
(h) any other purpose which is permitted or required under applicable privacy laws.How you can withdraw consentIf you wish to withdraw your consent to our collection, use or disclosure of your sensitive information, please contact us using the contact details set out below. We will deal with all such requests within a reasonable timeframe.

We collect and use personal information for the following purposes:

(a) to provide goods, services or information to you;
(b) for record keeping and administrative purposes;
(c) to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
(d) to improve and optimise our service offering and customer experience;
(e) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
(f) to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
(g) to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
(h) to consider an application of employment from you.
We may also use your personal information for:
(i) secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use;
(j) such purposes where we reasonably believe that use of your personal information is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;
(k) any other purpose for which we receive consent from you; or
(l) any other purpose which is permitted or required under applicable privacy laws.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient has similar legal safeguards and deals with such personal information in a manner consistent with how we deal with it.

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access.

Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained.

We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details.

We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details.

We will investigate your complaint promptly and respond within a reasonable timeframe.